I’m a new starter, what do I do?
Your first set of business and ID cards will be automatically created and sent to you. If you do not receive an email confirmation or the cards within the first week, please contact [email protected].
After this, just login to the portal: here – your username is your email and password is pay001 . Once you have logged in for the first time, you’ll be asked to update your password.
When does my credit get replenished?
Your credit gets replenished at the start of each quarter. However, if the first day of the quarter falls on a Sunday, the credit will be applied to your account the following Monday.
How do I apply my credit to my order?
Your available credit doesn’t automatically apply to your order. If you’re having trouble with an order, it might be because your credit isn’t yet applied to your basket.
First, check your remaining credit balance, which can be found in red at the checkout. If you have remaining credit, ensure the total credit available is entered into the credit box. Finally, click the large green ‘Apply’ button to apply the credit to your order.
I am logging in for the first time. What's my username and password?
Click here to access the portal – your username is your Paymentsense or your dojo.co.uk email and password is pay001. Once you have logged in for the first time, you’ll be asked to update your password.
I’m having trouble logging in
Please contact [email protected].
Where is my first set of business cards and ID card?
You should receive a shipping confirmation to your email once you start. If you do not receive it, please email [email protected].
How long will it take for my order to arrive?
It can take up to 5 working days, but we aim for your order to arrive in less than 3 working days. Please only get in touch with the team after checking the status of the order using the supplied order tracking link and if it didn’t arrive within 5 working days.
What happens if I need materials but I’ve used up my quarterly allocation?
Email [email protected] with your request and we’ll do our best to accommodate.
Where can I find the instructions to create my business cards?
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